Terms and Conditions

Last Updated: October 28, 2024

1. Introduction

Welcome to txb.ai ("the Service", "we", "our", or "us"), operated by Spawntech (Pty) Limited trading as The Experience Business. txb.ai is a digital tool designed to help businesses develop and optimize their product strategy through AI-powered solutions. By accessing or using our Service, you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Definitions

  • "Service" refers to the txb.ai platform, including all features, functionalities, and user interfaces
  • "User" refers to any individual or entity that accesses or uses the Service
  • "Content" refers to any data, text, information, or material submitted to or generated by the Service
  • "AI Model" refers to the artificial intelligence systems and algorithms used in the Service
  • "Strategic Assets" refers to the outputs generated by the Service, including but not limited to product overviews, customer profiles, lean canvases, discovery interviews, go-to-market strategies, and customer journey maps
  • "Subscription" refers to the paid access to the Service according to the selected pricing plan

3. Account Registration

3.1. To use our Service, you may be required to create an account and provide accurate, complete, and current information.

3.2. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.3. You must immediately notify us of any unauthorized use of your account or any other security breach.

3.4. Enterprise Accounts:

  • Organizations may create team accounts with designated administrators
  • Administrators are responsible for managing user access and permissions
  • Enterprise accounts must designate a primary contact for billing and administrative purposes

3.5. Secure Authentication:

  • We utilize Supabase Auth for secure user authentication through OAuth providers.
  • Users can authenticate using GitHub, Google, or Microsoft Azure accounts.
  • We do not store passwords directly; authentication is managed through these trusted third-party providers.
  • Additional security measures are implemented as provided by the OAuth standards.

4. Acceptable Use

4.1. You agree to use the Service only for lawful purposes and in accordance with these Terms.

4.2. You agree not to:

  • Use the Service to violate any applicable laws or regulations
  • Attempt to gain unauthorized access to the Service or its systems
  • Upload malicious code or attempt to harm the Service
  • Interfere with other users' access to the Service
  • Use the Service to generate harmful, abusive, or illegal content
  • Reverse engineer or attempt to extract the source code of our AI models
  • Use the Service for automated or systematic data collection without our consent

4.3. Business Use Requirements:

  • The Service is intended for business and professional use
  • Users must ensure all input data complies with applicable privacy and data protection laws
  • Users must maintain appropriate confidentiality of their business information

5. AI-Generated Content

5.1. You acknowledge that the Service uses AI technology to generate content and that:

  • Results may vary and are not guaranteed
  • Generated content may not always be accurate or appropriate
  • We do not claim ownership of the AI model's outputs
  • You are responsible for reviewing and validating any AI-generated content before use

5.2. Usage Rights:

  • You retain rights to the input data you provide to the Service
  • You receive a license to use AI-generated outputs for your intended purpose
  • You may not claim intellectual property rights in our AI models or technology

5.3. Strategic Asset Usage:

  • Generated strategic assets are intended as guidance tools
  • Users maintain responsibility for business decisions made using the Service
  • We recommend review by qualified business professionals before implementation
  • Strategic assets should be customized to your specific business context

6. Data Usage and Processing

6.1. By using the Service, you grant us the right to:

  • Process your input data to provide the Service
  • Use anonymized data to improve our AI models
  • Store and analyze usage patterns to enhance the Service

6.2. We will handle all data in accordance with our Privacy Policy.

6.3. Supabase Integration:

  • We use Supabase, a secure and scalable backend-as-a-service platform, for authentication and database management.
  • All data stored in Supabase is encrypted at rest and in transit.
  • We implement Row Level Security (RLS) policies to ensure data access is strictly controlled and limited to authorized users only.

7. Service Availability and Updates

7.1. We strive to maintain high availability but do not guarantee uninterrupted access to the Service.

7.2. We reserve the right to:

  • Modify or discontinue features without notice
  • Update our AI models and algorithms
  • Perform maintenance as needed
  • Limit service availability based on resource constraints

8. Pricing and Payment

8.1. Free Services:

  • Some features may be available free of charge
  • We reserve the right to modify or discontinue free services

8.2. Paid Services:

  • Fees will be clearly communicated before purchase
  • All payments are non-refundable unless required by law
  • We may change pricing with reasonable notice

9. Intellectual Property

9.1. The Service, including its software, AI models, and interface, is protected by intellectual property rights owned by us or our licensors.

9.2. You may not:

  • Copy, modify, or distribute our intellectual property
  • Use our trademarks without permission
  • Create derivative works based on our AI models

10. Limitation of Liability

10.1. The Service is provided "as is" without warranties of any kind.

10.2. We shall not be liable for:

  • Accuracy of AI-generated content
  • Consequences of using the Service
  • Indirect, incidental, or consequential damages
  • Service interruptions or data loss

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights

12. Termination

12.1. We may terminate or suspend your access to the Service:

  • For violations of these Terms
  • At our reasonable discretion
  • Upon your request

12.2. Upon termination:

  • Your right to use the Service will cease immediately
  • You remain liable for any outstanding obligations

13. Changes to Terms

13.1. We reserve the right to modify these Terms at any time.

13.2. We will notify users of material changes via:

  • Email notification
  • Service announcement
  • Website notice

14. Service-Specific Terms

14.1. Asset Generation:

  • The Service provides six primary tools: ICP Generator, Lean Canvas Generator, Discovery Interviews Tool, Go-to-Market Strategy Generator, Journey Maps Tool, and Product Overview Generator
  • Generation limits may apply based on subscription tier
  • Generated assets are stored securely and accessible according to subscription terms

14.2. Data Processing:

  • Processing times may vary based on complexity
  • We maintain redundant systems for reliability
  • Technical support is available during business hours (SAST)

14.3. Integration Capabilities:

  • API access is available on enterprise plans
  • Custom integration support requires separate agreement
  • Standard data export formats are supported
  • Our API is built on Supabase, providing secure and efficient data access
  • API keys are required and must be kept confidential
  • Rate limiting and usage quotas apply to protect service stability

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law provisions. Any disputes shall be subject to the exclusive jurisdiction of the courts of South Africa.

16. Contact Information

For questions about these Terms, please contact us:

The Experience Business
(Trading as txb.ai)
Ground Floor, 3 Sandown Valley Crescent
Sandton, South Africa, 2196

Phone: +27 11 994 9960

Email Contacts:

Operating Hours: Monday to Friday, 08:00 - 17:00 SAST